1. What payment methods do you accept?
We accept major payment methods including credit/debit cards (Visa/Master), online banking, and e-wallets such as GrabPay and Touch ’n Go. All payments are processed securely.
2. How long will my order take to arrive?
Orders are usually processed within 1–2 working days (except for pre-order items).
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West Malaysia: 3–5 working days
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East Malaysia / Singapore: 5–7 working days
Delivery times may vary during peak periods, sales campaigns, or public holidays.
3. How can I track my order?
Once your order has been shipped, you’ll receive an email or WhatsApp notification with your tracking link. You can also log in to your account and check the “My Orders” section for updates.
4. What if I entered the wrong address?
Please contact our customer service team immediately.
If your order hasn’t been shipped yet, we can help update the address. Once it’s shipped, we’ll try our best to assist, but any additional courier charges incurred will be borne by the customer.
5. What is your return or exchange policy?
Due to hygiene and safety reasons, we do not accept returns or exchanges once the product has been opened or used.
However, if you receive a damaged, defective, or wrong item, please contact us within 3 days of receiving your parcel, and our team will assist you.
6. Are your products authentic?
Yes — all The No More Brand products are 100% authentic and either manufactured or sourced directly from verified suppliers. Each item goes through strict quality control before being shipped out.
7. How can I contact customer service?
You can reach us through:
📩 Email: thenomoresdnbhd@gmail.com
📱 WhatsApp: +60 12-959 2469
Our team is available Monday–Friday, 9 AM – 6 PM (excluding public holidays).
8. Do you ship internationally?
Yes, we do! For international orders, kindly contact our team for available shipping options and rates.
9. Can I get a refund?
Refunds are only available for:
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Orders canceled before shipment
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Damaged or missing items verified by our team
Refund processing may take up to 7 working days after approval.
10. How do I stay updated on new launches and promotions?
Follow us on social media or subscribe to our newsletter to get first-hand updates, exclusive deals, and upcoming launch announcements!
